Legal
Effective January 1, 2025 · Last updated May 2025
By creating an account or using VenueSync in any way, you agree to be bound by these Terms of Service. If you are accepting on behalf of a company or other legal entity, you represent that you have the authority to bind that entity. If you don't agree with these terms, please don't use the service.
VenueSync is an AI-powered outreach platform that helps digital agencies discover local business leads, generate personalised cold email copy, and manage automated follow-up campaigns. Features include Google Maps lead scraping, AI email generation, campaign sequencing, a smart inbox, CRM pipeline, and analytics. We may add, modify, or remove features over time and will notify you of material changes.
You must provide accurate, current information when registering. You are responsible for maintaining the security of your password and for all activity that occurs under your account. You must be at least 18 years old to use VenueSync. One person or entity may not maintain more than one free account. Notify us immediately at legal@venuesync.live if you suspect unauthorised access to your account.
VenueSync is designed for legitimate B2B outreach to businesses you have a reasonable commercial reason to contact. You agree not to use the platform to send unsolicited bulk email to individuals who have not expressed interest in your services, to impersonate any person or organisation, to upload purchased or rented contact lists, to violate any applicable law or regulation (including CAN-SPAM, GDPR, CASL), to circumvent any of our technical limits or safeguards, or to resell or sublicense access to the platform without our written consent. Violations may result in immediate account suspension. See our Acceptable Use Policy for full details.
Paid plans are billed monthly or annually in advance via Stripe. All fees are non-refundable except as required by law or as stated in our refund policy. We may change pricing with 30 days' notice. If your payment fails we will retry and may suspend your account until payment is resolved. Downgrades take effect at the end of your current billing period. You can cancel your subscription at any time from your account settings.
VenueSync and its underlying technology, branding, and content are owned by VenueSync and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable licence to use the platform for your internal business purposes. You retain ownership of all content and data you bring to the platform. By using VenueSync you grant us a limited licence to process your data solely to deliver the service.
Your use of VenueSync is also governed by our Privacy Policy, which is incorporated into these Terms by reference. We handle your data in accordance with our Privacy Policy and applicable data protection law. We use Supabase for authentication and data storage, Resend for transactional email, Stripe for billing, and OpenAI for AI generation — each under their own data processing terms.
To the maximum extent permitted by law, VenueSync's total liability to you for any claim arising out of or relating to these Terms or the service shall not exceed the fees you paid to us in the twelve months preceding the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, business, or goodwill, even if we have been advised of the possibility of such damages. Some jurisdictions do not allow these limitations, so they may not apply to you in full.
You may close your account at any time from your account settings. We may suspend or terminate your account at any time if you breach these Terms, if we reasonably believe your use poses a legal or reputational risk to us or other users, or if we discontinue the service. On termination, your right to use VenueSync ceases immediately. We may retain certain data as required by law or our legitimate business interests, as described in our Privacy Policy.
These Terms are governed by the laws of New South Wales, Australia, without regard to conflict of law principles. Any disputes will be resolved through the courts of New South Wales, Australia. You agree to bring claims individually and not as part of any class or representative action.
If you have questions about these Terms, please contact us at legal@venuesync.live. We will do our best to respond within 5 business days.
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